Sapere were approached by UK Warranty to make web app improvements and bug fixes to stabilise an internal software solution. The solution was originally developed to allow UK Warranty customers to manage their own customers white goods warranties such as fridges, fridge-freezers, and washing machines and tumble dryers. The system itself was used by many high street companies to provide warranties to members of the public.
Sometimes an unstable application needs a software review and a bit of expert guidance to make it stable and usable again. From time to time Sapere inherit such systems that have been badly designed and the development executed without the correct level of skill.
Sometimes it’s cheaper and easier to start again but if the system underpins the entire business then a code review and bug fix is required before any decisions are made on a re-write. Once the application is stable the foundations need bringing into line to make it more robust.
The original software solution needed urgent web app improvements to fix the reliability and stability of the product. Having many years of experience developing solid robust web systems Sapere provided a code review and put in place relevant measures to rectify the clients problems.
The system is growing at an exponential rate due to the success of the business; this meant the foundation of any changes had to be efficient enough to cope with the increased volume in usage.
The requested changes other than the bug fixes included writing web services integrated with the web application with which third party companies such as Haier and Argos could post resold warranties to their back office software system. Other changes included a reworking of how prices for warranties within the system were calculated along with the production and maintaining of direct debit schedules.
Sapere have restored faith in the system and made it very reliable. It’s a business critical business tool and it now operates as such since Sapere fixed the foundations of the web app. Main changes were updates to the way data was handled, improved security and improvements to speed and performance and error logging.
Since our changes have been deployed, the monthly direct debit production is now completely automated, saving hours of monotonous and time intensive processing allowing the client to focus their efforts elsewhere.
The following business benefits have been realised since the app development changes went live.
We needed our systems to be more robust and to produce reliable data that would inform our business decisions – Sapere delivered just that. The company resolved the issues we had been experiencing and worked to create a platform that could grow with us. We were so impressed, we have continued to work with Sapere for additional projects.
Kevin Brown - Pacifica Group - Group Managing Director
With more than 10 years' experience providing solutions for the financial sector, the team at Sapere are talented, professional and good fun to work alongside. We spent 40 hours with them detailing our specifications and I was extremely impressed with how well this was captured. They really understood the intricacies of our business and have helped improve the working environment for staff. The new digital system they've built has addressed the frustrations of our previous system, especially in reducing the…
Phil Carey - Chief Executive of Tees Mutual and Managing Partner at Careys Personal Credit
Active Chartered Financial Planners have used Sapere's services for many years now for all of our software solutions inc Web Design, Web Hosting and most recently, building a brand new Client Management Database. If you are looking for a local, personal and knowledgeable IT service, then look no further than Sapere Software
Karl Pemberton - Active Chartered Financial Planners - Managing Director
I wanted a software solution that would both allow my business to grow with more ease and give my domestic and commercial clients a better experience. I approached several companies but decided to go with Sapere due to their professional and easy to understand approach to software development. I knew where I stood at all stages of development and having my own go-to contact in the development stage meant the process could be more organic, with things changing along the…
Andrew Hancock - Owner
Sapere really delivered on this project. From the outset they took the time to understand each element of the business and then built a solution that not only met the needs of the business but developed a solution which can be adapted to suit the developing utilities market.
Andrew Richardson - Troocost CEO