The company had grown rapidly and whilst it is excellent at providing high quality products as well as outstanding technical support, it was traditional in how it operated and as a result the use of technical/digital for its logistics was low. The business did have an off the shelf software platform to run the accounts but did not have the systems in place to manage their rapid growth.
In order to transform its current processes the business was keen to explore how a software solution could assist in the customer journey, laboratory activities as well as stock control.
From the initial brief it was evident that the business needed some technical consultancy. There were many complex processes and a vast number of different entities to understand before recommendations on software solutions could be offered.
Initially Sapere provided 5 days of consultancy to perform an IT audit, analysis of the current processes and propose potential solutions to increase efficiencies within the business. From the resulting report Sapere were able to recommend a bespoke solution that worked for the business.
The software was built around the company’s unique business processes, existing spreadsheets and SQL databases an off the shelf solution would not have given the efficiencies it needed to manage the rapid growth.
The solution although mostly a bespoke web app utilises third party solutions and integrates with other platforms such as accounts so the business has one place to go to manage the end to end processing of a lead, through to an order, processing, shipping and aftercare.
A bespoke piece of software should never be seen as complete, it should always be evolving as the business evolves. By taking advantage of the flexibility of a bespoke solution the business can adopt new ways of working to further enhance the efficiencies software can bring.
This was a complex solution and software build built off the back of an often-unavoidable situation many businesses find themselves in. Spreadsheets are an easy way to capture, share, manipulate and report on large data sets but they aren’t very good at delivering business workflows. However, workflows don’t tend to be fully defined until these spreadsheets are put in place and used – bit of a chicken and egg situation.
However, this is an excellent example of taking a really complex set of tailored Spreadsheets, workflows and other data sources and creating a bespoke solution with better workflow, greater automation and massively increased security and efficiencies for the business. So, it’s never too late to implement a solution in a 100% secure way and retaining the vital business data – transposed into the new solution.
The following business benefits have been realised since the web app was developed.