The company had grown rapidly and whilst it is excellent at providing high-quality products as well as outstanding technical support, it was traditional in how it operated and as a result the use of technical and digital assets for its logistics was low. The business did have an off-the-shelf software platform to run the accounts but did not have the systems in place to manage their increasingly rapid growth and subsequent laboratory production.
In order to transform its current processes, the business was keen to explore how a software solution could assist in the customer journey, laboratory activities as well as stock control.
From the initial brief, it was agreed that the business needed some technical consultancy. There were many complex processes and a vast number of different ‘entities’ within the business that needed to be understood before recommendations on software solutions could be offered.
Initially, Sapere provided 5 days of consultancy to perform an IT audit, we then provided analysis of the current processes and proposed potential solutions to increase efficiencies within the business. From the resulting reportprovided as part of the audit, Sapere was able to recommend a bespoke CRM solution that would work for the business.
The CRM software was built around the company’s unique business processes, existing spreadsheets and SQL databases. Because of the complexity of the business an off-the-shelf solution would not have given the efficiencies Absolute Antibody needed to manage their rapid growth.
The solution, although mostly a bespoke web app, is designed to utilise third party solutions and can be integrated with other platforms such as accountancy packages. This is so the business has one platform to manage the end-to-end processing of an order, it’s processing, it’s shipping, and any customer aftercare. By taking advantage of the flexibility of a bespoke solution the business can adopt new ways of working to further enhance the efficiencies software can bring.
This was a complex solution and the project illustrates an often avoidable situation many businesses find themselves in because of spreadsheet reliance. Spreadsheets are an easy way to capture, share, manipulate and report on large data sets but they aren’t very good at delivering business workflows. However, workflows don’t tend to be fully defined until these spreadsheets are put in place and used – a classic ‘chicken and egg’ situation.
This project is an excellent example of taking an extremely complex set of spreadsheets, workflows, and other data sources and creating a bespoke solution with better workflow, greater automation, and massively increased security and efficiencies for the business.
The following business benefits have been realised since the web app was developed.
We needed our systems to be more robust and to produce reliable data that would inform our business decisions – Sapere delivered just that. The company resolved the issues we had been experiencing and worked to create a platform that could grow with us. We were so impressed, we have continued to work with Sapere for additional projects.
Kevin Brown - Pacifica Group - Group Managing Director
With more than 10 years' experience providing solutions for the financial sector, the team at Sapere are talented, professional and good fun to work alongside. We spent 40 hours with them detailing our specifications and I was extremely impressed with how well this was captured. They really understood the intricacies of our business and have helped improve the working environment for staff. The new digital system they've built has addressed the frustrations of our previous system, especially in reducing the…
Phil Carey - Chief Executive of Tees Mutual and Managing Partner at Careys Personal Credit
I wanted a software solution that would both allow my business to grow with more ease and give my domestic and commercial clients a better experience. I approached several companies but decided to go with Sapere due to their professional and easy to understand approach to software development. I knew where I stood at all stages of development and having my own go-to contact in the development stage meant the process could be more organic, with things changing along the…
Andrew Hancock - Owner
Sapere really delivered on this project. From the outset they took the time to understand each element of the business and then built a solution that not only met the needs of the business but developed a solution which can be adapted to suit the developing utilities market.
Andrew Richardson - Troocost CEO
Active Chartered Financial Planners have used Sapere's services for many years now for all of our software solutions inc Web Design, Web Hosting and most recently, building a brand new Client Management Database. If you are looking for a local, personal and knowledgeable IT service, then look no further than Sapere Software
Karl Pemberton - Active Chartered Financial Planners - Managing Director