Sapere were recommended to Careys and Tees Mutual by a mutual connection who also worked in the Financial sector. They were looking for a software development company to design and develop a CRM software solution capable of transforming the efficiencies of both businesses.
Problem
Both businesses were using an ‘Off the shelf” Access database solution that had been designed for a different industry but had been ‘adapted’ to work for theirs. This had led to lots of work arounds including the creation of spreadsheets to supplement core functionality. Lots of manual processes involving paper were used to accommodate inefficient functionality. There was a lot of duplication of effort and the resulting, inevitable human error that this introduces.
Solution
Sapere developed a bespoke ethical lending digital solution with an associated tablet app to manage the end to end processes of both businesses. The completed software manages the customer from the point of engagement to weekly collections and then everything in-between. This makes for a much more fluid transaction for both businesses clients.