Historically the (ECO) project relied on lots of manual processes, Microsoft Word documents, and complex Microsoft Excel spreadsheets. The processes were extremely labour intensive, spreadsheets were never designed for multiple users to access and edit at the same time. Mistakes were often made with effort often duplicated because of the limitations of the existing setup.
Spreadsheets are fantastic at analysing and organising large volumes of data but are not designed for managing complex workflows where lots of users need access to the same data concurrently.
The final problem facing the team undertaking the (ECO) project was the accuracy of the resulting reports had to meet stringent standards set by the Energy providers. If this fell below what was expected there were often penalty payments and clawbacks of previously released funds.
Sapere worked with the team at Pacifica to design and develop a bespoke workflow driven web application / CRM to manage (ECO) applications, surveys, installs, technical surveys and complaints. A bespoke Corodova tablet app designed to run on iOS and Android was created to allow surveyors and installer to carry out their work in customers homes. From taking pictures and recording measures to taking customer signatures the system managed the customer ‘journey’ from start to finish.
The following business benefits have been realised by Pacifica Group since the software solution went live.
We needed our systems to be more robust and to produce reliable data that would inform our business decisions – Sapere delivered just that. The company resolved the issues we had been experiencing and worked to create a platform that could grow with us. We were so impressed, we have continued to work with Sapere for additional projects.
Kevin Brown - Pacifica Group - Group Managing Director
With more than 10 years' experience providing solutions for the financial sector, the team at Sapere are talented, professional and good fun to work alongside. We spent 40 hours with them detailing our specifications and I was extremely impressed with how well this was captured. They really understood the intricacies of our business and have helped improve the working environment for staff. The new digital system they've built has addressed the frustrations of our previous system, especially in reducing the…
Phil Carey - Chief Executive of Tees Mutual and Managing Partner at Careys Personal Credit
Sapere really delivered on this project. From the outset they took the time to understand each element of the business and then built a solution that not only met the needs of the business but developed a solution which can be adapted to suit the developing utilities market.
Andrew Richardson - Troocost CEO
Active Chartered Financial Planners have used Sapere's services for many years now for all of our software solutions inc Web Design, Web Hosting and most recently, building a brand new Client Management Database. If you are looking for a local, personal and knowledgeable IT service, then look no further than Sapere Software
Karl Pemberton - Active Chartered Financial Planners - Managing Director
I wanted a software solution that would both allow my business to grow with more ease and give my domestic and commercial clients a better experience. I approached several companies but decided to go with Sapere due to their professional and easy to understand approach to software development. I knew where I stood at all stages of development and having my own go-to contact in the development stage meant the process could be more organic, with things changing along the…
Andrew Hancock - Owner