Sapere were approached by one of the biggest names in UK housing to help them create software to manage a recently won contract. Timescales were tight, requirements were expansive but with a diligent and methodical approach Sapere created a CRM software solution to exceed all expectations.
With any project where timing is key there is a need for first class software consultancy and project management to ensure a product is delivered first time and on time. With our in house processes we managed the delivery of the Keepmoat system to just this process and successful conclusion.
Historically throughout the business, visits to properties would require a surveyor to write down pertinent information about the property on paper based forms.
This information would then be relayed to staff based in the office requiring them to transcribe the information into the relevant internal IT system or spreadsheet. This duplication of effort introduced human error, repeated records and increased the workload required exponentially.
In order to fulfil this contract they required a system to manage the data collected regarding the customers, the properties, the construction properties of the buildings, the works required and the impact these works would have on the environment.
Sapere took all the existing paper based forms and created an iOS app and a CRM. The mobile app was developed targeting the iPad specifically, this app then allowed Keepmoat staff to quickly capture all information required and to take associated photographs whilst at the client’s property. However, because we developed a universal iOS app it could also be used on iPhone too.
Mobile staff could then synchronise this information from the iOS mobile device directly to the bespoke web CRM application. This the then allowed managers to quickly, in real-time, produce management reports to monitor whether targets were being met and the overall success / profitability of the contract.
The following business benefits have been realised by Keepmoat since the app development went live.
The new iGather app has really benefitted our company, lead follow ups are instant and we now have access to the exhibition economics. A real insight and a total game-changer for our marketing spend and direction. We now know if we need to send more resource or less resource to next years exhibition. An app we couldn't now live without...
Cathy Clark - KeepMoat - Events and Sponsorship Manager
We needed our systems to be more robust and to produce reliable data that would inform our business decisions – Sapere delivered just that. The company resolved the issues we had been experiencing and worked to create a platform that could grow with us. We were so impressed, we have continued to work with Sapere for additional projects.
Kevin Brown - Pacifica Group - Group Managing Director
With more than 10 years' experience providing solutions for the financial sector, the team at Sapere are talented, professional and good fun to work alongside. We spent 40 hours with them detailing our specifications and I was extremely impressed with how well this was captured. They really understood the intricacies of our business and have helped improve the working environment for staff. The new digital system they've built has addressed the frustrations of our previous system, especially in reducing the…
Phil Carey - Chief Executive of Tees Mutual and Managing Partner at Careys Personal Credit
I wanted a software solution that would both allow my business to grow with more ease and give my domestic and commercial clients a better experience. I approached several companies but decided to go with Sapere due to their professional and easy to understand approach to software development. I knew where I stood at all stages of development and having my own go-to contact in the development stage meant the process could be more organic, with things changing along the…
Andrew Hancock - Owner
Sapere really delivered on this project. From the outset they took the time to understand each element of the business and then built a solution that not only met the needs of the business but developed a solution which can be adapted to suit the developing utilities market.
Andrew Richardson - Troocost CEO
Active Chartered Financial Planners have used Sapere's services for many years now for all of our software solutions inc Web Design, Web Hosting and most recently, building a brand new Client Management Database. If you are looking for a local, personal and knowledgeable IT service, then look no further than Sapere Software
Karl Pemberton - Active Chartered Financial Planners - Managing Director