Bespoke pest-control web application

Mobilising workers and pest controllers

Problem

As with most businesses a sale starts with a lead, this progresses to a quote and then hopefully a job and then payment.

However, processing leads on pieces of paper is difficult to manage effectively, often ending to leads being lost with no way to check if they’ve been followed up, quoted, won or lost.

Creating quotes manually and then having to remember to follow up the quote often leads to lost opportunity and revenue.

Manually creating invoices also means the process of chasing payment and checking for payment is manual.

There is also no easy way of reporting on conversion success rates, cash flow etc with data thats just written down on paper.

Solution

There are numerous CRMs to manage leads and numerous software applications to manage the creation of quotes and invoices and numerous platforms that can manage jobs. However there isn’t anything that fit the exact needs of the pest control business.

So Sapere provided software consultancy, design and development services to create a bespoke web based application that allows the business to manage leads, quotes, jobs and invoices from one place. A printer integrates with the solution to allow the owner to print out QR codes and stickers to stick to ethical traps, allowing the owner to identify a problem remotely and ethically remove the pest.

A heat map also allows the business to identify outbreaks of infestations and react accordingly.

A really effective, efficient solution built around the needs of the customer that will allow the business to grow without being constrained by paper based processes.

Business Benefits

The following business benefits have been realised by Greenway since the software solution went live.

Heat maps of problem areas allow the team to predict where their services might be needed increasing the sales pipeline.
The profit level per job has increased because the process of completing a job and invoicing is lean.
Payments are never missed because the system flags up overdue payments without having to look for them.
The system allows the company to remain ethical as it reports on any chemicals used and the reasons for their use.

What our clients say

I wanted a software solution that would both allow my business to grow with more ease and give my domestic and commercial clients a better experience. I approached several companies but decided to go with Sapere due to their professional and easy to understand approach to software development. I knew where I stood at all stages of development and having my own go-to contact in the development stage meant the process could be more organic, with things changing along the way as we tweaked and tailored the software to fit my needs exactly. I'm extremely happy with the end result and would happily work with Sapere on future projects.

Andrew Hancock - Owner

We needed our systems to be more robust and to produce reliable data that would inform our business decisions – Sapere delivered just that. The company resolved the issues we had been experiencing and worked to create a platform that could grow with us. We were so impressed, we have continued to work with Sapere for additional projects.

Kevin Brown - Pacifica Group - Group Managing Director

With more than 10 years' experience providing solutions for the financial sector, the team at Sapere are talented, professional and good fun to work alongside. We spent 40 hours with them detailing our specifications and I was extremely impressed with how well this was captured. They really understood the intricacies of our business and have helped improve the working environment for staff. The new digital system they've built has addressed the frustrations of our previous system, especially in reducing the duplication of tasks like scanning documents that are now automatically uploaded via an app.

Phil Carey - Chief Executive of Tees Mutual and Managing Partner at Careys Personal Credit

Sapere really delivered on this project. From the outset they took the time to understand each element of the business and then built a solution that not only met the needs of the business but developed a solution which can be adapted to suit the developing utilities market.

Andrew Richardson - Troocost CEO

Active Chartered Financial Planners have used Sapere's services for many years now for all of our software solutions inc Web Design, Web Hosting and most recently, building a brand new Client Management Database. If you are looking for a local, personal and knowledgeable IT service, then look no further than Sapere Software

Karl Pemberton - Active Chartered Financial Planners - Managing Director