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Managing donations and assistance digitally

Sapere were approached to provide software consultancy for Foundations Furniture, the charity needed a more efficient way of managing their donors, customers and orders.

Problem

Foundations Furniture were encountering difficulties in managing an ever increasing amount of data related to donations, sales of donated products to the public and generating reports to enable access to funding.

Solution

Sapere created a web based CRM which managed the full lifecycle process of a donation being received, the donation being added to the database, the sale of the item and then reporting on the sale. The web based CRM also integrated with the shop EPOS system and the online Ebay shop to integrate the full order management process into one application.

Business Benefits

The following business benefits have been realised since the web app development went live.

  • Donations can be administered centrally by members of staff.
  • The charities Ebay shop can be added to directly from the CRM.
  • Removed the possibility of human error when entering and managing information.
  • Moving from paper-based, time consuming working practices has led to more time spent with customers and faster transaction times.
  • Off-site access for remote working.
  • KPI reports that took 3 hours to compile each month, are now available at a touch of a button.
  • Staff now have more time to focus on future development of the charity.
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