Caring for the elderly and those with disabilities has never been more important. During the Covid crisis being able to do so safely whilst maintaining care standards and compassion was even more difficult than usual.
A recent project for North East Nursing was focused on helping them manage their staff remotely and ensuring staff and clients are receiving the absolute best in terms of support and care. North East Nursing contacted us as they needed a way for:
Whilst quite a complex set of requirements we approached the project as we always do. Firstly with consultancy to discover what exactly was required. We then created a specification alongside staff and management to agree what was to be built and then we built the solution in tandem with North East Nursing.
Historically the company would manage shifts by manually sending out text messages to staff with a mobile. This was very time consuming, text messages could take hours/days to reach everyone due to the volume needed to be sent. Replies would then need to be recorded manually and updated onto a system – again manually. Mistakes were time consuming to rectify and the onus was always on the staff to do everything and do it ‘perfectly’ each and every time.
As the company was growing the current way of working was no longer sustainable so they approached us to build them a shift management application to improve and replace the ‘model’ they were using.
The solution in this case was a browser-based mobile app for staff to be notified of shifts they are suitable for and for those same staff to notify the NEN management team they wanted to complete the shift. All of this was done using SMS messaging. We also built a web application to manage the creation of shift patterns and the management of all client and staff details.
A bespoke web application was designed and developed capable of rendering on mobile devices. Most businesses believe they need a mobile app but with advancements in technology and more and more people being always connected to a data source means this isn’t always the case.
Building a proper mobile app is expensive and complicated and in this case unnecessary. The browser-based web app allows the company to manage shifts and automatically send out text notifications to all its members.
Those members need an account but can manage all their shifts using their mobile or tablet/laptop/PC with a data connection or wifi connection in real-time.
This is a cost effective bespoke solution that works really well for the business.
Annie Fawcett, Managing Director says:
“Sapere consulted us on every step and explained everything in a clear, concise way. We are more than happy with the result and would highly recommend Sapere to prospective customers. Having a North East company, local to us and on hand to help has been brilliant.”
The following business benefits have been realised by North East Nursing & Care Services since the app development went live.
With more than 10 years' experience providing solutions for the financial sector, the team at Sapere are talented, professional and good fun to work alongside. We spent 40 hours with them detailing our specifications and I was extremely impressed with how well this was captured. They really understood the intricacies of our business and have helped improve the working environment for staff. The new digital system they've built has addressed the frustrations of our previous system, especially in reducing the…
Phil Carey - Chief Executive of Tees Mutual and Managing Partner at Careys Personal Credit
We needed our systems to be more robust and to produce reliable data that would inform our business decisions – Sapere delivered just that. The company resolved the issues we had been experiencing and worked to create a platform that could grow with us. We were so impressed, we have continued to work with Sapere for additional projects.
Kevin Brown - Pacifica Group - Group Managing Director
I wanted a software solution that would both allow my business to grow with more ease and give my domestic and commercial clients a better experience. I approached several companies but decided to go with Sapere due to their professional and easy to understand approach to software development. I knew where I stood at all stages of development and having my own go-to contact in the development stage meant the process could be more organic, with things changing along the…
Andrew Hancock - Owner
Sapere really delivered on this project. From the outset they took the time to understand each element of the business and then built a solution that not only met the needs of the business but developed a solution which can be adapted to suit the developing utilities market.
Andrew Richardson - Troocost CEO
Active Chartered Financial Planners have used Sapere's services for many years now for all of our software solutions inc Web Design, Web Hosting and most recently, building a brand new Client Management Database. If you are looking for a local, personal and knowledgeable IT service, then look no further than Sapere Software
Karl Pemberton - Active Chartered Financial Planners - Managing Director