Software Development In The North East of England, Teesside, North Yorkshire, Hartlepool

System Integration Software Solutions

We're often asked to integrate various systems into one cohesive application. It's a common request and with businesses relying on more and more 'mini' applications in their business there comes a time to make all these disparate system 'talk' to each other.

We have vast experience in consulting, advising and then implementing solutions which allow your business to squeeze ever more efficiency from your existing IT investment.

System Integration - A Common Business Problem...

In a perfect world all businesses would have one software system to manage everything needed to run the business. For example, a 'widget' wholesaler may have various systems that encompass the lead generation software, the order management application, the software to manage the dispatching of goods, the accounts package and the banking app....the list goes on.

Not every application needs to communicate with the other software applications in the business but using the above example of a business that sells 'widgets', if the lead generation software doesn't talk to the sales ordering system, and the sales ordering system doesn't talk to the accounts package then manual intervention is required. Sadly, like all systems that require manual intervention problems will always occur...

Using the scenario of a business selling widgets the following example highlights the possible problems:

Step 1

Leads are generated by the sales team. When sales are converted into orders they are emailed over to the processing team for picking.

Potential problems

  • Incorrect order information is emailed over for processing - leading to unnecessary extra work
  • Converted sales are missed - lost revenue and customer satisfaction
  • Sales are generated when no stock exists - customer dissatisfaction
  • There is a manual process involved emailing the accounts - time consuming and unnecessary

Step 2

The processing team makes up the order from the email and sends it out. The order information is then emailed over to the accounts department for billing.

Potential problems

  • Orders could be duplicated - a problem for the customer not wanting two orders and this will affect the revenues of the business.
  • Emails and orders might be missed as there is no audit trail or way to measure orders not picked - customer dissatisfaction
  • Picked orders don't get sent for invoicing - this will cost the business money.

Step 3

The accounts department send the client an invoice for the widgets and manage the stock levels.

Potential problems

  • Invoices are raised for incorrect stock - they have no way of verifying the order
  • During busy periods there is a backlog of orders waiting invoices
  • There is no way to know how many orders have been invoiced for

As you can see from the above scenario there are three main themes arising from having different software systems for different tasks.

  • Customer dissatisfaction
  • Lost revenue
  • Unnecessary work for staff - negative impact on profit levels

The Business Solution

There are many solutions available to resolve the inefficiencies with the above example. The optimum option would be to build an all encompassing bespoke web based CRM database system, this would manage the end to end processes of the business in the way they operate.

The second option would be to build a smaller scale bespoke CRM database which processes the data from the other systems and manages it in a way that reduces the level of mistakes.

Either way, the main benefit to creating a bespoke web based application for this purpose is one of efficiency but this will have an impact on the following:

  • Reduced mistakes - better customer satisfaction
  • Reduced mistakes - more retained revenue
  • Less wasted time by staff - positive impact on profit levels

Another major benefit of investing in a system such as this means the business can scales without the need to scale up at the same staffing levels.

This bespoke approach to building systems that fit your business precisely is what we specialise in. If you want to discuss your integration project in more detail then get in touch today...

System Integration Consultancy

if you're looking for advice on how to proceed with a system integration project, then get in touch.

Our first hour of consultancy is free, and gives you a great opportunity to discuss your idea in confidence with an expert.

get in touch today

Example Integration Projects

Integrated with Microsoft Dynamics, giving a more streamlined CRM
Various upgrades including setting up the automation of Direct Debits
Integrating with financial wires to assist in making investment decisions

Thinking of Integrating?

With expert knowledge of various aspects of software development including, web development, app development and mobile development.

Sapere produce people oriented software that innovates organisations and saves time and money.

Our software is bespoke to your business and fits seamlessly with your way of working to get the optimum productivity for your business.

Because of a wealth of in house experience in various industries and sectors we can help integrate disparate software sytems into one cohesive system, bespoke to you.

Our software invariably will have paid for itself in 1 to 2 years through removal of duplication of effort, fewer mistakes and less resources required to do tasks in a more efficient way.