One of the main benefits of software is to provide efficiency savings for the business or people using it. By developing a system that frees up the staff time to focus on generating more sales and revenue maximises every penny the company earns.
It's often the little tasks each member of staff completes that cumulatively can become expensive to a business. By leveraging an application to perform these tasks you can reduce, error and cost
Here are a few ways software provides value:
What used to take 2 days, takes 2 hours, rapidly accelerating the organisations ability to serve its customers, reducing latency and improving capacity. This could be as simple as accelerating a PO approval to accelerating product development through intricate design software. The more you can do, the more money you make in a shorter amount of time. Another simple example is a user being able to find information quickly via optimised search.
This is a direct enabler of acceleration. The reason this is specifically mentioned is because some organizations make the mistake of trying to measure automation, when they should be measuring acceleration. An example of automation is system that integrates data from various systems, and creates a report from outputs of these disparate systems that can ultimately allow you to make more informed decisions than you could by simply looking at one system in isolation.
The simple example is a traditional B2C site where an organization is selling products or services. This is a direct result of reach and automation.
Being able to communicate with people (synchronously and asynchronously) easily is important to get work done. A simple example is email - it's a critical part of any organization's IT investments.
What used to take 10 servers and 5 people to do, it now takes 1 server (hardware consolidation) and 1 person. A good example of this is replacing file shares with self-service collaboration software.
Often legislation or a change in government policy is the catalyst to make the jump to ensure your business is as efficient and compliant as possible. Often there's nothing better than policy change and the threat of litigation to make software worthwhile.