The following business benefits have been realised since the app development went live.
- Donations can be administered centrally by members of staff.
- The charities Ebay shop can be added to directly from the CRM.
- Removed the possibility of human error when entering and managing information.
- Moving from paper-based, time consuming working practices has led to more time spent with customers and faster transaction times.
- Off-site access for remote working.
- KPI reports that took 3 hours to compile each month, are now available at a touch of a button.
- Staff now have more time to focus on future development of the charity.