Foundations Furniture, a Gateshead charity, needed a CRM to manage donations of household goods from the general public.

Foundations Furniture CRM

Foundations Furniture Charity CRM

CRM Project

We were approached to provide a way for Foundations Furniture to manage their clients, customers, orders and sales via a web based CRM. Foundations Furniture began in 1996. As a charity they alleviate poverty by providing home furnishings for the local community. Annually Foundations help approximately 480 households in Gateshead and collect around 70 tonnes of unwanted furniture free of charge from local people.

Foundations Furniture Charity CRM

Problem

Foundations Furniture were encountering difficulties in managing an ever increasing amount of data related to donations, sales of donated products to the public and generating reports to enable access to funding.

Solution

We created a web based CRM which managed the full lifecycle process of a donation been received, the donation being added to the database, the sale of the item and then reporting on the sale. The web based CRM also integrated with the shop EPOS system and the online Ebay shop to integrate the full order management process into one application.

With Sapere's expertise and guidance, we now have a system that finally works, just for us, tailored exactly to our needs. The 'anything is possible' attitude and approach of the team led to the creation of software that does so much more than we knew was possible when we first got in touch. During development, Sapere worked closely with us from start to finish with patience and sound advice until the system was just right. We now use the software daily, for every aspect of our business and the benefits have been far-reaching. It saves us valuable time and resources, ensures we offer even better customer service and it has pulled our traditional charity right up to date in our use of technology

Platforms

These are the platforms Sapere used to deliver the solution.

Business Benefits

The following business benefits have been realised since the app development went live.

  • Donations can be administered centrally by members of staff.
  • The charities Ebay shop can be added to directly from the CRM.
  • Removed the possibility of human error when entering and managing information.
  • Moving from paper-based, time consuming working practices has led to more time spent with customers and faster transaction times.
  • Off-site access for remote working.
  • KPI reports that took 3 hours to compile each month, are now available at a touch of a button.
  • Staff now have more time to focus on future development of the charity.