Foundations Furniture, a Gateshead charity, needed a CRM to maanage donations of household goods from the general public.
We were approached to provide a way for Foundations Furniture to manage their clients, customers, orders adn sales via a web based CRM. Foundations Furniture began in 1996. As a charity they alleviate poverty by providing home furnishings for the local community. Annually Foundations help approximately 480 households in Gateshead and collect around 70 tonnes of unwanted furniture free of charge from local people.
Foundations Furniture were encountering difficulties in managing an ever increasing amount of data related to donations, sales of donated products to the public and generating reports to enable access to funding.
We created a web based CRM which managed the full lifecycle process of a donation been received, the donation being added to the database, the sale of the item and then reporting on the sale. The web based CRM also integrated with the shop EPOS system and the online Ebay shop to integrate the full order management process into one application.
The following business benefits have been realised since the app development went live.