The following business benefits have been realised since the app development changes went live.
- The automation of the processing of direct debit instructions has saved CSS staff countless hours of manual direct debit production and maintenance.
- Instead of CSS having to manually create a direct debit collection list, the upgraded system does this automatically ready for processing by BACS. Responses from this file are read, notifying CSS of any collection failures.
- The system works reliably and can be relied upon as a business critical tool.